Refund policy

Glosselle by Anna — Refund & Returns Policy

Due to the nature of lip products and hygiene reasons, Glosselle by Anna does not accept returns or exchanges on opened or used items.

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order at [your email address] with your order number and a photo of the issue. We will offer a replacement or store credit at our discretion.

We are unable to offer refunds for change of mind purchases.

Once an order has been placed, we are unable to make changes or cancellations as orders are processed promptly.

Glosselle by Anna is not responsible for delays or losses caused by shipping carriers once your order has been dispatched. We recommend ensuring your shipping address is correct at checkout.

For any questions, reach out to us at contact.glosselle@gmail.com- we're happy to help! 🧋